Town Pharmacy

The iconic Towne Pharmacy on the Branford Green will be closing this month. Its last day is set to be August 14, according to an employee. 

An employee stated all prescriptions will be transferred to the Branford CVS. 

According to owner Karen Ragonese, the decision to close after 54 years was "a very difficult decision made due to a rapidly changing healthcare model."

"Thank you to all of out loyal customers with whom we formed personal bonds spanning over the past 50 years," Ragonese wrote in a letter to customers. "It has been satisfying to know and hear that our services have touched s many people in a way that most businesses cant. We thank all our employees for their hard work and dedication to making this business become a comfortable and family friendly environment for our customers."

One aspect of the business will remain in operation, the Towne Pharmacy Durable Medical Equipment side will be renamed "Down-Towne Medical Equipment," or DME. They can be reached at 488-1151 for those customers. 

Thank you Karen and Vincent Ragonese for being a central part of Branford Center for decades. 

(23) comments

VERITAS2010

Well, of course. Need to make way for another nail salon or real estate office. This is truly a loss to the community – especially the seniors – and another for the future of the individual business person. The Ward/Ragonse family has given its all to our town, and it's too bad they're getting spit out by bigpharma. We, the customers – not the owners, and not the inheritors of their client list – are real losers. But, I don not blame the owners for realizing that there is not future for them in the Amazon-generation.

Guest

People aren’t loyal to small businesses I’ve seen a decline in my small businesses from 2008 .

Even though we gave a better product than the big box stores still not much loyalty at all to small family companies ..

Guest

Unfortunately there are so many people are going to lose out . If you can’t afford the whole script they let you buy a few until you have it . They carry items that most pharmacies don’t . They are very helpful and will surely be missed!!

Guest

Oh how you shall be missed, Godspeed on you next adventure

Guest

Who gave permission for ALL prescriptions to be transferred to CVS? There is a lack of professionalism in that respect. I’m sad to see it go but, cust9mers had a right to be notified and, MAKE A CHOICE!

Guest

Fear not they can transfer to a pharmacy of their choice :-)

Guest

Well said

Guest

When a business like a pharmacy sells to a chain, the buyer is buying all assets which include patients. Of course they get transferred to CVS. Then the patient has the option stay or transfer elsewhere.

Joe Gordon1

Sad day for Branford as Town Pharmacy was a top notch small business. They employed many Branford students when they were in high school, and were a good corporate citizen to Branford.There is a terrible economic trend that makes it very difficult to run a small business.

Guest

Retail in these economic times is a big challenge. Economy of scale is against the local single store model. The cost of technology/software needed to run your business is a major component too. The cost and time to travel to retail specially shops vs order it on your mobile device and it be here in 2 days or less for common hard goods.

The big increase in minimum wage just passed in CT also will deprive most students of having a meaningful, learning job of practical experience with retail business like this. Glad they could serve us so many years. Guilford's family pharmacies got forced out decades ago.

Guest

I am really sad to hear this! The whole town of Branford will miss them on Main St.

Guest

I so loved Towne Pharmacy...I wish we had known sooner...It is going to seriously be missed...I wish the owners had looked for someone to putchase their business to continue it's legacy....truly sad day😥

Guest

My understanding is that they had been looking for a buyer for their business for the last three years. I recall reading that in a local paper. Not surprisingly - no takers due to the Internet and CVS/Walgreens monopoly.

Guest

I know for a fact that they had never entertained selling in previous years because they competed well. The insurance changes made over the past few years have unfair reimbursements and increasing cost of doing business fees.

Guest

They probably tried but couldn't find anyone interested. That's the problem with the single store model these days. Everyone is getting more used to pulling out their phones to order something from the bigger outfits which will ship to either directly to their doorstep or to the nearest store location that it shuts out the smaller retailers who can't afford the technology to keep up with the big chains. That's how the Book and Card Shop wound up going out.

Bctqxts1

I’m so very sorry to hear this news! Town Pharmacy has been such a focal point to the Green, and the Community.... I left Branford four years ago but still went back to the Pharmacy for all my special needs! Best of luck Karen & Vince.... you will be greatly missed!!

Guest

Retail in these economic times is a big challenge. Economy of scale is against the local single store model. The cost of technology/software needed to run your business is a major component too. The cost and time to travel to retail specially shops vs order it on your mobile device and it be here in 2 days or less for common hard goods.

The big increase in minimum wage just passed in CT also will deprive most students of having a meaningful, learning job of practical experience with retail business like this. Glad they could serve us so many years. Guilford's family pharmacies got forced out decades ago.

Guest

They tried for 3 years to find a buyer with no luck, when at least 25 to 30 years ago before the big tech boom people would have jumped at the chance to own a pharmacy. These days it's all about convenience. CVS, Walgreens, RiteAid and Walmart can afford to be open 7 days a week, can afford the tech for automated phone refills and refill orders through text messages, shipping from the local store to customers' front doors, and a load of other stuff that requires technology a small one store operation can't competw with. I doubt the durable medical goods half will even last long after the 14th.

Guest

I actually know that they have never tried to find a buyer until now. They actually compete well with the chains. The chains send people to them on a regular basis because they supply services and billing options for equipment that chains cannot supply. If you did your homework, you would see that the insurance companies forced them out of business due to unfair reimbursements, not because box stores offer high tech services. They even delivered to customers door 6 days a week.

Guest

I am incredibly sad to hear this news. I’m a loyal customer and, have brought many others over as well. I will miss ALL of those faces behind that counter! They were always so helpful and, knowledgeable. It’s a sad day in Branford.

Guest

No big loss

Guest

There is more than meets the eye

Why would they treat customers like this

Never received a letter

Guest

I know for a fact that letters where being sent out and handed out in the store to customers 6 days prior to closing.

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